Make sure your sound isn't muted. Laptops often include a mute button or shortcut you may have accidentally pushed, and you can also mute by clicking the speaker icon in the Windows system tray.
To make sure your laptop isn't accidentally muted, left click the speaker icon in the system tray. If it has an X next to it, click or tap it to unmute. You can also try using the physical mute button if your laptop has one, or the function key shortcut if it has one
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